Shipping policy

At American Adorn, we are committed to ensuring your exquisite jewellery arrives safely and efficiently. This policy outlines our procedures for order processing, shipping methods, associated costs, delivery timelines, and how we handle shipping-related issues.

Order Processing Times

Processing time refers to the time it takes us to prepare your order for shipment after it has been placed and payment is confirmed. This is separate from the shipping transit time.

Standard Processing (In-Stock, Non-Custom Items)

Orders for in-stock that does not require customization or modification typically process and are ready for shipment within 1-2 business days. Our business days are Monday through Friday, excluding public holidays observed in Wyoming, United States of America.

Custom & Made-to-Order Items 

Custom jewellery, engraved items, pieces requiring resizing, or other specific modifications involve detailed craftsmanship, reflecting our heritage of dedication to perfection. These items require creation time before they can be shipped. Custom and made-to-order pieces typically require 1-11 day for creation prior to shipping. For the most accurate processing time estimate for a specific custom piece, please refer to the details provided on the Custom Jewellery page or contact us before placing your order.

Order Confirmation & Potential Delays

You will receive an order confirmation email shortly after placing your order, and a separate shipping confirmation email, including tracking information, once your order leaves our facility. While we strive to meet our standard processing times, please be aware that processing may take slightly longer during peak seasons, major sales events, or unforeseen circumstances. We appreciate your understanding.

Shipping Costs & Methods

We utilize reputable carriers to deliver your orders securely. Shipping costs and methods vary based on the destination.

Domestic Shipping (Within United States of America)

We offer standard shipping across United States of America.

Shipping is free for all orders

International Shipping

We offer free international shipping to all the destinations listed below! Your order will arrive within the estimated delivery timelines provided.

Argentina, Australia, Austria, Bahrain, Belarus, Belgium, Canada, Denmark, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Paraguay, Peru, Poland, Portugal, Romania, Singapore, Spain, Sweden, Taiwan, India, Uruguay, Venezuela.

Important Note on Import Charges:

You, the customer, are solely responsible for any and all import duties, taxes, customs fees, brokerage fees, or any other charges levied by your country's customs authorities or the shipping carrier upon import. These charges are not included in the item price. We recommend contacting your local customs office for information on potential charges before placing your order. We typically use reputable international carriers like FedEx, Brinks, BVC, Ferrari, or Malca-Amit for shipments.

Estimated Delivery Timelines

Delivery timelines refer to the estimated transit time after your order has been processed and shipped.

Domestic Delivery Estimates (United States of America) Once shipped, domestic orders within United States of America typically arrive within 4-7 business days.

International Delivery Estimates Once shipped, international orders typically arrive within 4-12 business days. The actual time depends significantly on the destination country and the efficiency of its customs processing.

Important Disclaimers on Timelines Please understand that the delivery times provided above are estimates only, based on information supplied by our shipping carriers. American Adorn cannot guarantee specific delivery dates. Actual delivery times may vary due to factors beyond our reasonable control, including, but not limited to:

Carrier-related delays (operational issues, high volume).

Customs clearance procedures and inspections (for international shipments).

Deliveries to remote or less accessible locations.

Adverse weather conditions.

Delays during peak holiday seasons (e.g., Diwali, Christmas) or major promotional periods. Please allow for potential extra transit time, especially for international orders and during busy periods.

Shipment Tracking

Once your order has shipped from our facility , you will receive a shipping confirmation email. This email will contain your shipment tracking number and a link to the carrier's website, allowing you to monitor the progress of your delivery online. Please allow 24-48 hours for tracking information to become active after receiving the confirmation email.

Handling Shipping Issues

We take pride in our craftsmanship and package your orders with care to ensure they arrive in perfect condition.

Damaged Items During Transit

While rare, damage can occasionally occur during shipping. If your item arrives with visible damage believed to have occurred during transit, please contact our Customer Service team at info@american-adorn.com within 24 hours of receiving the package. To help us resolve the issue quickly, please include:

Your order number.

Clear photographs showing the damage to the item.

Clear photographs showing the condition of the shipping box and packaging materials. Upon verification of transit damage that is reported promptly with the required photographic evidence, we will typically arrange for a repair or replacement of the damaged item at our discretion. All shipments are insured against loss or damage during transit. Failure to report damage within the 24-hour timeframe may affect our ability to process an insurance claim and provide a remedy.

Lost Packages

If your tracking information indicates your package was delivered but you have not received it, please first check around your property, with neighbours, or building management. If the package is still not found, or if the tracking information has not updated for an unusually long period, please contact us at info@american-adorn.com We will initiate an investigation with the shipping carrier to locate your package. These investigations can take time, and we appreciate your patience during this process. Based on the official outcome of the carrier's investigation and the associated insurance claim process, we will work towards a satisfactory resolution, which may include reshipment of the order or a refund if the package is confirmed as lost by the carrier.

Incorrect Shipping Address It is the customer's responsibility to provide a complete and accurate shipping address at the time of checkout. Please double-check your address details before submitting your order. American Adorn is not responsible for orders lost or delayed due to an incorrect or incomplete address provided by the customer. If a package is returned to us because the address was incorrect, incomplete, or undeliverable, additional shipping charges may be required to reship the order to a corrected address.

Policy Accessibility

This Shipping Policy forms an integral part of our website's overall Terms of Service. A direct link to this Shipping Policy can typically be found in the footer section of the American Adorn website (www.american-adorn.com).

Contact Information for Shipping Queries

If you have any questions regarding our Shipping Policy, the status of your shipment, or require assistance with a shipping-related issue, please do not hesitate to contact our Customer Service team:

Email: info@american-adorn.com

Phone: +1 (307) 220-5122

We are available to assist you during our business hours (Monday-Friday, excluding public holidays in Wyoming, United States of America ).